Q. Do you combine shipping charges?
Yes, We combine shipping charges! Once we print shipping label, if there is an overcharge over $1 we refund back to your account!
Q. When will my order ship?
Most orders ship within a couple of days if paid with Paypal, Payment via credit cards may take a little longer. Your account will be updated when your order ships and you will receive an email with the tracking info.
Q. Are your products Certified Organic?
Ayelet Naturals uses mostly Certified Organic ingredients in our product formulations. If an ingredient is listed as organic, rest assured it is certified as such by our suppliers. These ingredients are grown without chemicals, pesticides, or artificial fertilizers.
But bear in mind, we are a small company. Our many products by hand in limited quantities. Certifications are expensive and must be obtained separately for each product. We choose to concentrate on finding the best organic ingredients rather than on paying for dozens of certificates.
Q. Where are Ayelet Naturals products made?
All products are made in North Bergen, NJ, and comply with USDA guidelines.
Q. Are your products vegan?
Most Ayelet Naturals products are vegan, except Tea Tree and Honey Scrub, as well as our lip balms which contain honey or beeswax. If you have a specific question feel free to contact us and we will be happy to assist you.
Q. Why is there a slight color change in my product?
Our natural, organic ingredients may have slight variations from harvest to harvest, therefor the final products may have a slight color difference which does not reduce or change the efficacy of the products.
Q. Why do you always innovate existing products?
We are continually innovating our product formulations to deliver the best results by using the latest skin care science.
Q. What preservatives do you use?
We use ECOCert Organic natural preservative system in our formulas.
Q. How are our soap bars different from chemical soap bars?
We make our soap by hand from start to finish using the Cold Process method. Our bars are scented with botanical additives and 100-percent-pure essential oil blends. Note that we do use sodium hydroxide, which is a necessary ingredient for the saponification process. Once the curing process is complete, the soap remains 100 percent natural.
Q. What is the shelf life of your products?
Shelf life varies from product to product. The water-based products have an average shelf life of 1 year - 18 months. Oil-based products retain their effect for up to two years. We make our Ayelet Naturals products fresh from pure, mostly organic ingredients. They are meant to be enjoyed now rather than stored in the closet for later use. To get the most benefit from the vital nutrients in these products, use them at their freshest!
Q. Is Ayelet Naturals packaging recyclable?
Most packaging is recyclable. The bottles and jars are made from HDPE, a widely recycled plastic, coded on the bottom. Our boxes are made from recycled cardboard. We also reuse the Styrofoam peanuts we receive from suppliers.
Q. What products are safe for pregnant women?
Ayelet Naturals recommends that pregnant customers check each product with their doctor for any possible contraindications unique to their own bodies.
Q. Can I find your products in a store near me?
Please visit the stock-list page for a list of the spas and stores which carry our products.
Q. Do you have a brick and mortar store or spa location?
Not at this time.
Q. Customer Rewards Program! How Does It Work?
We value our loyal Ayelet customers so much, we wanted to give back to them for their patronage. Click on the Customer Rewards Tab of any page and follow the prompts. You will receive 200 points just for signing up for an account to get you started. After that we'll keep track of your purchases and award points: You will earn points by purchasing products, once you reach 500 points you will be able to redeem them.
Q. Returns Policy
Because of the nature of the products they cannot be returned! All sales are final! If you are unhappy with a product please email me to Ayelet@AyeletNaturals.com
We Ship World Wide!
All orders ship within 2-3 business days of purchase.
If you purchase multiple items, we will Combine Shipping Charges and will send you a refund, there is no need to overpay.
If any items are refused after shipped there will be a 25 % restocking fee and shipping cost will not be refunded.
We usually ship USPS First Class or Priority Mail depending on the item’s weight, Upgrades to priority mail shipping or any other Upgrades are available.
PLEASE understand that when I deliver your package to the Post Office, The postal service has control over the package, in case of damage or loss, insurance is available!